Accessibility
Practical information to help you plan a visit to Crossness Pumping Station.
Before you arrive
“Loved it a must see very accessible and welcoming cathedral of sewage.”
The majority of Crossness can be accessed step-free. The only significant space with stair-only access is the upper level of the Beam Engine House.
With that said, please be mindful that Crossness is a Grade I historic industrial site. Some areas have uneven floors, and outdoor paths. Tell us about access needs when you book tickets or tours so we can plan the best route with you.
Arrival and parking
Most visitors use the visitor car park (opens in a new tab) on Bazalgette Way. From there, a handrail path leads towards the railway when it is running.
Marked Blue Badge bays are beside the pedestrian gate leading to the railway in our visitor car park. If you need on-site parking beside the museum, let us know at [email protected].
A free vintage shuttle bus runs from Abbey Wood Station on Steaming Days and most special events. These buses are not designed for modern step-free access, so wheelchairs and buggies need to be folded to use the service.
More travel options for each visit type: Getting Here.
Moving around the site
Paths between buildings include tarmac and gravel. The Beam Engine House has stairs to upper galleries; ground-floor routes cover much of the main visit when planned in advance.
Volunteers can advise on the day. A step-free route is available for archive and store tours. For more information, contact [email protected].
Toilets, sensory conditions and assistance dogs
Toilets and baby changing are available near exhibition areas on open days. The site can be noisy when engines run and lighting is atmospheric rather than museum-bright.
Assistance dogs are welcome. Please keep dogs under control around machinery and other visitors.
Known limitations
Some upper levels, pierced flooring and historic stairs cannot be made fully accessible without harming the listed building. We will always explain options honestly when you contact us.
Digital accessibility
How we aim to make this website usable is set out in our Accessibility Statement.
Book or ask a question
For visit questions use Contact Us or the relevant booking form. For school visits see Learning.